PRIVACY
Privacy Policy
How Hansel & Gretel Bakery handles personal information when you use this website, contact us, or use ordering features.
Last updated: September 5, 2026
Information we collect
We may collect information you provide when you contact the bakery, request a custom cake, create an account, place an order, or communicate with us. This can include your name, contact details, billing or pickup information, order details, event details, dietary notes, and messages.
The website may also collect technical information such as your IP address, browser type, device information, cookie identifiers, and pages visited.
How we use information
We use personal information to respond to enquiries, prepare cake requests, manage accounts and orders, arrange pickup, provide customer service, maintain website security, meet legal and accounting obligations, and improve the website and bakery experience.
We limit collection and use to purposes that are reasonable for these activities.
Cookies and shopping features
WordPress and WooCommerce may use essential cookies to maintain your shopping cart, remember session choices, support account sign-in, and protect forms. These cookies are needed for core website and store functions. If optional analytics or marketing tools are added later, this policy should be updated and any required consent choices should be provided.
Orders and payment information
Order records may include the products requested, prices, contact information, pickup details, and transaction status. If online payment processing is enabled, payment information is handled by the selected payment provider under its own privacy practices. The bakery does not intend to store complete payment card numbers on this website.
Sharing and service providers
We may share information with service providers that help operate the website, host data, process orders or payments, deliver technical support, or provide professional services. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction. We do not sell personal information.
Retention and safeguards
We keep personal information only as long as reasonably needed for the purposes described above and for applicable legal, tax, accounting, dispute, and security requirements. We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, although no online system can guarantee absolute security.
Your privacy choices
You may ask to access or correct personal information held about you, withdraw consent where applicable, or ask a question about our privacy practices. Some information may need to be retained where permitted or required by law. Browser settings can be used to control cookies, but disabling essential cookies may prevent cart or account features from working.
Contact us
For privacy questions or requests, contact Hansel & Gretel Bakery through the Visit & Contact page or visit us at 22777 Dewdney Trunk Rd, Maple Ridge, BC V2X 3K4.
We may update this policy when the website, services, or legal requirements change. The current version and effective date will appear on this page.